Privacy Policy

Celestials CR Pty Ltd

Last Updated: [Insert Date]

Celestials Pet Cremations (“Celestials”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

1. What Information We Collect

We may collect personal information including:

  • Full name
  • Phone number
  • Email address
  • Residential address
  • Veterinary clinic details
  • Payment and billing information
  • Details about your pet (name, species, breed, weight, medical notes)
  • Communication history with our team

We may also collect technical data when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage analytics

2. How We Collect Information

We collect personal information when you:

  • Contact us via phone, email, or website forms
  • Book a cremation or aftercare service
  • Make a payment
  • Subscribe to updates
  • Interact with our website

Information may also be provided to us by veterinary clinics acting on your behalf.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Provide pet cremation and aftercare services
  • Process payments and issue invoices
  • Arrange collection and return of your pet’s ashes
  • Communicate service updates
  • Improve our services and website functionality
  • Comply with legal and regulatory requirements

We only collect information that is reasonably necessary to provide our services.

4. Disclosure of Personal Information

We may disclose your information to:

  • Veterinary clinics (where relevant to your service)
  • Payment processing providers
  • IT and website service providers
  • Delivery or logistics partners
  • Legal or regulatory authorities where required

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Secure online payment systems
  • Restricted internal access to client records
  • Password-protected systems
  • Secure document storage

While we take reasonable precautions, no system can guarantee absolute security.

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

  • Improve website performance
  • Understand visitor behaviour
  • Enhance user experience

You may disable cookies through your browser settings.