Frequently Asked Questions
How can I reach out to you?
You can contact us via:
Mobile: 0434 629 954
Email: info@celestials.com.au
Contact Form: Visit our website and fill out the Contact Us form.
Alternatively, if you want to make a booking for your pet, please go to our Make a Booking page.
How does the pet cremation process work?
Once we receive your pet, they are identified and prepared for cremation. Our secure tracking system ensures they are handled with the utmost care throughout the process. After cremation, the ashes are carefully collected and either returned to you in an urn of your choice or respectfully dispersed according to your wishes.
How long does it take to receive my pet’s ashes?
The cremation process typically takes between 3 to 5 business days. We will notify you once your pet’s ashes are ready for collection or delivery. Expedited services are available upon request.
What urn options do you provide?
We offer a variety of handmade urns, keepsake, and memorial items to honour your pet. To make decisions easier, you can also choose from our packages collection, and we can assist in selecting the most suitable option for your needs.