Engraved Timber Photo Urn
A handcrafted timber urn with your pet's photo and a personalised engraved plaque - their name, their words, their place in your home.
A Real Celestials Family
Daisy's Story: saying goodbye, with dignity
When her dog Daisy passed away, one Melbourne pet mum shared what those first days were really like - and what it meant to have someone gently take care of everything. This is her story, in her own words.
1 min 36 sec - real customer story, shared with permission
It never really felt like a business transaction... I just felt supported along the whole process.- Daisy's mum, Melbourne
The hardest week, made a little easier
Losing a pet is losing family. In those first hours, nobody wants to think about logistics or paperwork - and with Celestials, you do not have to. Daisy's mum found us after Daisy passed, and from the very first phone call our family took care of everything: gentle collection, individual private cremation, and the quiet promise that Daisy would be treated with the same reverence we would want for our own.
"They were patient with me. I did not feel rushed - I felt supported. I was treated with a lot of respect and dignity."
As a family-run pet cremation service in Melbourne, we handle every farewell ourselves. Your pet never becomes a number - and with our 8-Touchpoint Tracking System, you can follow their entire journey online, with absolute certainty that the ashes that come home are exclusively theirs.
The homecoming
When Daisy returned, she came home the way every beloved companion should: wrapped with care in our navy "In every journey" keepsake bag, with an engraved timber photo urn, a clay paw print frame, and a keepsake clipping of her fur.
"The way they packaged it all up with the little extras - it was just made with love. It is just the nicest keepsake I could have ever imagined."
Daisy's urn carries her photo and a small brass plaque with the words her family chose: "Keep spinning, sweet Daisy - reunited with Max - always in our hearts." Every Celestials memorial is personal, because every pet's story is.
What came home with Daisy
Every private cremation includes a complimentary vessel and Private Cremation certificate. Families can also choose personalised keepsakes like Daisy's:
Clay Paw Print Keepsake
Your pet's actual paw print, pressed gently in clay and set in a folding frame beside their photo. A touch you can keep forever.
Fur Clipping Memento
A small keepsake clipping of your pet's fur, presented in a Celestials envelope - a loving goodbye, a lasting tribute.
Why Melbourne families trust Celestials
Family-runEvery farewell handled personally by our family - never a corporate facility
8-Touchpoint TrackingFollow your pet's journey online with a unique ID, for complete certainty
7 days a weekCare line and after-hours support, with home and vet collection across Victoria
Private cremationIndividual cremation, so the ashes returned are exclusively your pet's
When the hardest day comes, you only need to make one call.
We will gently take care of everything else - so you can simply be with your family.
0434 629 954Words from the families we have cared for
We sincerely thank the pet owners who, during their time of grief, took the time to leave us a review.
Questions families often ask
What happens during a private pet cremation at Celestials?
Your pet is cremated individually, so the ashes returned to you are exclusively theirs. Our 8-Touchpoint Tracking System lets you follow your pet's entire journey online with a unique ID, from collection through to homecoming.
Do you collect pets from home or from the vet?
Yes. We offer gentle pick-up from your home or your veterinary clinic across metropolitan Melbourne and Victoria, seven days a week, with after-hours support available.
What memorial options come with a cremation?
Every private cremation includes your choice of complimentary vessel and a Private Cremation certificate. Families can also choose from engraved timber photo urns, clay paw print keepsakes, fur clippings, jewellery and other mementos - like the ones Daisy's family received. Browse our memorial catalogue.
How quickly should I call after my pet passes away?
Whenever you are ready - but you do not have to work anything out first. Call our care line on 0434 629 954 and we will gently take care of the logistics, so you can simply be with your family.